EB Horsman’s 125-Year Legacy: Spotlight on Our Duncan Branch

As part of EB Horsman & Son’s 125-year anniversary, we are proud to spotlight our Duncan branch, a trusted electrical distributor in the Cowichan Valley for over 35 years. Since opening in 1988, our Duncan branch has built strong customer relationships through exceptional service, product expertise, and deep community ties.

Located in the heart of the Cowichan Valley, our Duncan branch has been a go-to resource for electrical contractors, businesses, and homeowners for decades. Our EB Horsman Duncan branch has built a strong and loyal customer base that continues to choose us for our expertise, service, and community-driven approach.  Joe Novosad, Vancouver Island District Manager, and Andrew Mosinsky, Customer Service Manager, lead a dedicated team of nine employees. Together, they boast an impressive 86 years of combined experience, ensuring customers receive expert guidance, quality service, and the right products for every job.

With over three decades of history in the Cowichan Valley, the Duncan branch has established itself as a trusted supplier of electrical products. Primarily focused on residential electrical solutions, the branch is known for its wide selection of service equipment, rough-in materials, and high-end dimmers and switches. The team takes pride in its customer-first approach, often going above and beyond by offering after-hours and weekend emergency support when needed.

What truly sets the Duncan branch apart is its strong customer relationships. Many customers have been with us for years and appreciate the camaraderie, professionalism, and personalized service they receive. Whether it’s ensuring contractors have the materials they need on time or offering expert advice on the latest smart home technologies, the Duncan team consistently delivers.

Beyond providing electrical solutions, the Duncan branch is deeply committed to giving back to the community. Our team regularly hosts customer appreciation events, including food trucks in the summer which bring suppliers and customers together for excellent food, networking, and product knowledge sharing. The branch also organizes mini trade shows, with all proceeds going directly to the BC Children’s Hospital Foundation. Additionally, the Duncan branch hosts chili cook-offs and fundraising events to support local food banks, reinforcing EB Horsman’s dedication to making a positive impact. Jeans Day is another popular initiative, raising funds for important causes while bringing employees and customers together.

The Duncan branch has operated from four different locations over the years, with the current facility designed to meet both customer and operational needs for the future. A recent renovation upgraded key areas, including the main offices and training center, while also improving the showroom to create a more customer-friendly experience.

One of the branch’s longest-standing traditions is Doughnut Wednesdays. Every Wednesday at 7:30 AM, customers and staff gather for fresh doughnuts and muffins, a tradition that has remained strong for years, only pausing briefly during the COVID-19 era. It’s a small but meaningful way to connect with customers and start the day off right.

With an impressive 4.9-star rating on Google Reviews, the Duncan branch is known for its exceptional customer service, expert product knowledge, and commitment to the community. Whether you're looking for residential electrical solutions, high-end dimmers, smart home products, or service equipment, our team is here to help.

But don’t just take our word for it—here’s what one of our customers from Duncan had to say:

"Friendly, knowledgable staff. I'm always met with effective service at industry-standard pricing. I recommend this store for anyone needing electrical supplies."

-A happy customer from Duncan

To celebrate 125 years of EB Horsman, the Duncan branch is planning an exciting lineup of events for 2025! This includes a mini trade show, summer food trucks, pancake breakfasts, and BBQs throughout the year, providing even more opportunities to connect with customers and celebrate this milestone together.

A huge thank you to the incredible Duncan team for your dedication, hard work, and commitment to customer service. Your expertise, teamwork, and community involvement make a lasting impact, from supporting customers to giving back through fundraising and appreciation events.

As we celebrate EB Horsman’s 125th anniversary, we recognize and appreciate everything you do to uphold our values and drive our success. Here’s to many more years of excellence!